Support

Email support@pedsscout.com and a person will answer within two business days. Include the app version (Settings, under About) and, for anything about a campus, its name and city.

Common questions

Sign in with Apple is not working

Make sure the phone is signed in to an Apple Account and has a network connection. If you used Sign in with Apple before and then stopped using your Apple ID with PedsScout, iOS may refuse a fresh sign-in: open iOS Settings, tap your name, then Sign-In & Security, then Sign in with Apple, remove PedsScout from the list and try again. Hiding your email is fine. If it still fails, email us with the time it happened.

Notifications are not arriving

Push notifications are part of PedsScout Pro; the free plan sends none. Then check three things: iOS Settings, then Notifications, then PedsScout, is allowed; the watch has notifications turned on inside the app; and Settings in the app shows Pro. A digest is sent only when a publication changes something you watch, so a quiet week is normal.

Restore purchases

Open Settings in the app, then Subscription, then Restore Purchases, signed in to the same Apple Account that bought Pro. Pro is attached to your PedsScout account, so signing in with the same account on a new phone brings it along.

A campus is missing or wrong

An amber, Unconfirmed pin means our last check of that campus did not complete; it will be checked again in the next research run, and until then we show it as unknown rather than guess. If a campus is missing, has closed its pediatric ICU, or shows the wrong address or openings, email support@pedsscout.com with what you know and we will look. Hospitals can request a correction to their own listing at privacy@pedsscout.com.

Cancellation and refunds

PedsScout Pro is an App Store subscription, so Apple manages it. To cancel, open iOS Settings, tap your name, then Subscriptions, then PedsScout; Apple's guide is at support.apple.com/HT202039. Cancelling keeps Pro until the end of the period you have paid for. Refunds are decided by Apple, not by us: request one at reportaproblem.apple.com.

Delete your account

In the app, open Settings, then Account, then Delete Account. Or email privacy@pedsscout.com from the address on the account and we will do it within a few days. Deletion removes your watches, your devices and our record of your subscription. It does not cancel an App Store subscription, so cancel that with Apple first. The privacy policy has the details.